No, the watches do not have access to the internet, prioritizing safety and control.

No, they are designed to shield kids from social media exposure, creating a safe and age-appropriate digital experience.

We decided to remove the redundant features available on smartphones and stick to the basic functions, such as Chat and Calls, Step counter, Calendar, etc. Our watches don't come with preinstalled apps or games, and it's not possible to download them on the watch. We want our children to enter the digital world in a safe and controllable way and maintain a good balance between screen time and physical activity. 

With that thought in mind we created a space where children can play games and win amazing prizes, as well as make a positive impact in today's real world. Our Activity platform encourages children to have an active lifestyle: the steps they make in real life are converted into virtual Xplora Coins that children can redeem for gifts, games and campaigns.  

If you entered an incorrect phone number while activating the watch or would like to use another SIM-card, you as a guardian can easily change the watch’s phone number in your app: scroll down until you see the option “Change SIM-card” and enter the new phone number. 

Don't forget to choose the correct country code followed by the actual phone number (without a leading 0).

Parents have comprehensive management features through the Xplora app to control the smartwatch contacts, ensuring that unwanted calls are restricted.

Kids can't exchange messages between two Xplora watches yet, but they can call each other if their phone numbers have been saved on the parental app. The chat feature, on the other hand, is limited to exchanges between one watch and the app.

The Xplora watches are smartwatches for kids with a location feature, but they're not designed as tracking devices. The watch uses three sources to determine its position and depending on the positioning source the watch uses, the position might be more or less accurate. At the moment, 300 metres is the minimum range for a safe zone; smaller safe zone ranges could trigger unnecessary alerts if the watch's position was less accurate.

You can find browse our selection of accessories here.

Some Xplora models have been discontinued and their spare parts are no longer available in our webshop, others haven't been added there yet. We encourage you to contact our Customer Support team through the contact form to consult the stock for the item you’d like to order, as we may still have some stock left. If you’d like to order an Xplora strap, don’t forget to mention the colour and the model of the strap you’d like to receive.

The XGO3 and X6Play have an IP68 certification for water resistance. This means the following:

IP = protection against ingress of water
6 = Dust-tight
8 = Withstands immersion in water up to 1 m deep (normally for 30 minutes).

While a smartwatch with IP68 can be worn while jogging in the rain or washing hands, and can even be dropped under in a swimming pool or other watercourses, IP ratings do not take water pressure into account. Therefore, IP ratings are not an indicator of whether a device can be used in water activities such as swimming or diving.

Furthermore water resistance is not a permanent condition and may degrade over time. We recommend not exposing the watch to chemicals such as soaps, shampoos, sunscreen oils, conditioners, lotions and perfumes. In addition, water resistance may be affected by the following:

• Impacting the watch (e.g. dropping it).
• Showering with very fast water
• All kinds of acidic food
• Hot, humid places (e.g. sauna)

To ensure the best connectivity, Xplora watches connect to different types of networks. The XGO2, the X5Play and the XGO3 support 3G, 2G, and 4G, while the X6Pay connects to 2G and 4G network.

Your watch will automatically connect to the most suitable network based on its availability and quality in your area. There is currently no option to exclusively lock the device onto a specific network type, however you can reach out to your service provider to inquire if they can assist with configuring your network preferences on their end.

Xplora and the X6Play adhere to the strictest security and transparency standards in Asia and Europe, including GDPR compliance. Additionally, it complies with CPRA and CE/FCC standards to ensure data protection and safety.

The platform uniquely collaborates with Xplora and renowned brands to motivate and engage kids. Children who use Xplora smartwatches and engage with the Activity platform walk over 2,500 steps more daily than others. It's a fantastic way to stay active and have fun.

If you are an Xplora app user and wish to deactivate your account information, start by filling out this form.

In accordance with our Privacy Policy, we keep your data for 45 days from the date we received the deactivation request and completely delete it afterwards. Within the deactivation period you won't have access to your account but you will have the option to reactivate it.

After the deactivation period, we will start the process of deleting your account. Deletion from our systems and backups may take up to a week.